FAQ
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Branded Merchandise
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E-Commerce Solutions & Uniform Programs
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Recognition & Incentives
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General Questions
Branded Merchandise
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Am I limited to the products that are listed on shop.halo.com?
No! The shop.halo.com website only provides a glimpse of what products are available in our industry. If you aren’t finding exactly what you are imagining, please reach out directly to your Account Executive or our customer service team (855.425.6266). Our Account Executives can shop around for you and find exactly what you are envisioning for your current project.
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What type of artwork file is needed?
High resolution (at least 300 pixels per inch) artwork is required to produce the highest quality product for you.
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What is a setup charge?
On most orders you will be charged a setup fee which varies per item. A setup fee covers the cost to setup a machine with your custom artwork.
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Are fully custom products available?
Yes, HALO offers a high level of product development expertise. With safe, reliable, and responsible product manufacturing and importing practices, we deliver unique retail products with a sample delivered price.
E-Commerce Solutions & Uniform Programs
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What is included in an E-Commerce Solution & Uniform Program?
An online store that is powered by a sophisticated technology engine supported by our in-house development team. We also offer fulfillment, warehousing and distribution solutions tailored to your needs.
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What type of uniform solutions do you service?
HALO builds uniform solutions for high-velocity inventory programs, complex allocation programs, high-volume overseas sourcing, curated uniform collections, off-the-rack solutions and custom uniform development.
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I want to invite HALO to participate in an RFP/RFI. Where should I send the information?
Thank you for inviting HALO to your RFP process! Please send the information to hello@halo.com.
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Who should I contact if I have questions regarding an order I placed on a company store?
We have a dedicated customer service team who services the company stores that HALO hosts. Please reach out directly to them via phone at 800.468.4332 or via email at programcustomercare@halo.com.
Recognition & Incentives
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Why would a Recognition & Incentive program be important for my company?
Lack of appreciation is one of the biggest reasons people quit their jobs. Highly effective employee recognition programs can reduce voluntary turnover by up to 31%. Inquire with us today to have a recognition partner invested in creating an incredible employee experience.
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Will we see a return on investment if our company explores a Recognition & Incentive program?
Towers Perrin found that organizations with high employee engagement can achieve 19.2% more annual operating income, 13.7% greater annual growth rates and 27.8% better annual earnings per share.
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What type of recognition & incentive platforms are available?
HALO is ready to help build your culture from the inside out. We deliver streamlined programs tailored to your unique culture. We build solutions for day-to-day recognition, sales incentives, peer-to-peer, service anniversaries, social recognition, on-the-spot, retirement and wellbeing programs.
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Who do I contact to check the status of my award, to redeem an award or general questions regarding our company's recognition program?
We have a trained team ready to assist you with all questions related to your company’s recognition platform. Please reach out directly to this team at customerfollowup@halo.com.
General Questions
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How do I pay an invoice ?
You can pay your invoice easily through our online payment portal. You can also pay by credit card by calling our secure credit card line (815.548.9198) or using our secure fax line (815.632.6906). If you wish to pay by check, wire transfer or ACH please contact our Accounts Receivables department for specific instructions (815.625.0890).
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What payment options are available to me?
Accepted payment methods include credit card, check, wire transfer & ACH, purchase order and terms.
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How do I apply for credit terms?
Please fill out our online credit application by clicking here.